Careers at Camp

Job Summary
The Residential Life Coordinator (RLC) is responsible for oversight of all Residential Life staff during summer, weekend programs and all special events hosted by Camp. This role manages communication and preparation of participant social, behavioral, and accessibility needs. The Residential Life Coordinator acts as supervisor to the cabin staff, first line of behavioral support for campers and as a member of the leadership team for all on-camp programming. In fulfilling these responsibilities, the Residential Life Coordinator will at all times model and transmit the Camp culture of Safety, Respect, and Love.

Job Responsibilities

• Supervise up to 35 cabin staff (Unit Leaders, Lead Counselors and Cabin Counselors) and one Seasonal Leadership staff member during the summer program, including training, coaching, feedback, and performance evaluation and management.
• Interview all applicants for residential life positions.
• Take the lead on reviewing and approving incoming camper applications for behavior, psych, and social needs for on-site programming.
• Communicate with camper families and social workers regarding campers and their behavioral plans. Make calls to social worker and families regarding behavior issues that arose during programming. This can be prior to, during, or after camper attendance.
• Communicate any behavioral or safety challenges to parents and caregivers during camper attendance.
• Follow up on camper attendance and work with team to determine which campers need a behavioral plan (e.g. a year off) in order to return to Camp in the future and communicate outcomes to families.
• Oversee and manage the creation of and staff follow through on all program participant documentation (e.g. camper reports, family camp participant reports).
• Prepare behavior notes as needed on campers for program staff to review for each summer session and weekend program.
• Maintain Therapeutic Crisis Intervention (TCI) certification (at the “Trainer” level) and provide TCI or other behavioral intervention training to pertinent staff.
• Participate in creating, teaching and monitoring all safety procedures concerning campers and staff to ensure compliance with mandates from State of CT, ACA, SFCN, etc. This includes fire drills, lost camper drill, and other emergency procedures.
• Continuously review, steward, and work to enhance the quality of the res-life experience.
• Ensure that cabins are prepped for summer and weekend programs (clean, organized, and move-in ready). At the end of the summer and weekend programs, ensure that the cabins are closed properly.
• Play integral role in planning, coordination, and facilitation of weekend programs and events such as the Holiday Party, including content, activities, and staffing.
• Be familiar with and adhere to the policies and procedures contained within the Camp Manual.
• Assist in planning and facilitating staff orientation and pre-Camp certification trainings.
• In conjunction with the Camp Director and/or Assistant Camp Director, assist in coordinating language needs for traditional Camp participants and weekend programming participants (i.e. ASL interpreters or translators).
• Attend all staff meetings. Attend American Camp Association and Serious Fun Children’s Network conferences when asked.
• Other duties as assigned.

Job Requirements

• A degree and/or coursework in child life, education, psychology, social work, or other related field is desirable, but there is no minimum education requirement.
• Familiarity with considerations surrounding residential care of children and adolescents.
• A willingness and ability to lead, train, develop and supervise seasonal staff.
• The ability to establish positive relationships with a variety of people in multicultural environments.
• Excellent interpersonal communication skills; written and verbal communications skills to diverse internal/external stakeholders, including reports, written communications, and presentations to key audiences.
• Organizational and time management skills.
• The ability to work independently as a self-starter and the ability to multi-task and prioritize work day/projects independently.
• A familiarity with key software and database resources (e.g. Microsoft Office, Salesforce, FormAssembly, etc.) and adaptable digital skills.
• A willingness and ability to comply with residential requirement: from late May through late August and all assigned Spring/Fall program weekends.
• A willingness and ability to work a flexible schedule as needed to lead, supervise, or participate in Camp activities.
• A willingness and ability to work long work (i.e. on average 8am-9pm) during Summer and Weekend programming
• A willingness and ability to comply with Summer Program residential responsibilities, including being ‘on-call’ overnight, on a rotating responsibility with other leadership staff.
• A willingness and ability to work outdoors in hot and cold weather conditions.
• A willingness and ability to operate computer for extended periods with appropriate breaks.
• A valid Driver’s license and driving record which meets THITWG insurance carrier requirements.
• The ability to frequently lift up to 25 pounds.

Job Summary

Our Housekeeping/Facilities Tech is an important member of our facilities team. This role is responsible for the overall cleanliness of Camp’s programming site. It includes opportunities for leadership and collaboration amongst staff colleagues, volunteers, and outside contractors, all to ensure housing, offices & program spaces are cleaned to expected organizational standards. Their time will be split between housekeeping tasks 75% and general facilities tasks 25%.

Job Responsibilities

Our Housekeeping and Facilities Tech can expect to…

• Oversee all housekeeping operations across the camp’s multiple buildings and living spaces, common areas, dining hall, medical/health center spaces, restrooms, and program buildings.
• Assist with the maintenance and ensure application of best practices for housekeeping work.
• Work to ensure that best practices are understood and modeled by any seasonal and/or contracted housekeeping staff members.
• Oversee the camp’s laundry program, including linens, towels, and camper/staff laundry as applicable – managing schedules, equipment use, and adequate turnaround for high-volume periods.
• Conduct regular quality-control inspections of living spaces and shared areas; address issues promptly.
• Ensure all assigned buildings are stocked with janitorial tools and supplies.
• Assist with maintaining inventory of cleaning supplies, linens and other building necessities, reporting.
• Gather and respond to housekeeping supply requests when present during programming.
• Work with and in support of volunteer groups as requested.
• Remain familiar with site calendar and monitor for scheduled vendor service and/or deliveries (e.g. supplemental laundry, trash, recycling, etc.), as well preparation for guests and visitors (e.g. staff from other locations, board members, etc.)
• Work as an active member of the facilities team working on grounds and building maintenance tasks alongside teammates. Support routine maintenance tasks and minor repairs across camp buildings and grounds (e.g., basic plumbing, painting, light fixtures,
• Help maintain a preventive maintenance schedule for equipment and building systems, including laundry machines and housekeeping equipment.
• Respond to or escalate facilities issues (leaks, equipment breakdowns, safety hazards) in a timely manner.
• Coordinate with outside vendors and contractors (HVAC, pest control, laundry equipment service, etc.) as needed.
• Assist with seasonal setup/teardown of spaces for camp sessions, events, and off-season use, and pitch in on camp-wide projects as needed.
• Monitor and help maintain safety equipment (fire extinguishers, alarms, emergency lighting) and support inspection readiness.
• Assist with special projects and perform additional duties as assigned.

Job Requirements

Our Housekeeping and Facilities Tech should have…

• Previous experience in housekeeping in a hospitality or business setting preferred.
• The ability to establish positive relationships with a variety of people in multicultural environments.
• An ability to remain organized and to manage time effectively.
• A proactive approach to work and an ability to multi-task and prioritize work day/projects independently.
• Effective interpersonal skills and a willingness to engage and become a part of our residential programming community.
• A familiarity with key software resources (e.g. Microsoft Office 365 Suite, Teams, etc.) and adaptable digital skills.
• A willingness to work a varying schedule that follows along with seasonal programming needs and may include: 1) extended hours, 2) evening work, 3) weekend work, 4) on-call hours.
• A valid Driver’s license and driving record which meets HITWG insurance carrier requirements. Ability to travel to assigned worksites.
• Must pass national and state background checks for childcare work.
• A willingness and ability to work in a standing position for long periods of time (up to 9 hours.)
• A willingness and ability to reach, bend, stoop and frequently lift up to 25 pounds.
• Must be willing to prioritize camper safety by providing your vaccination and physical records to the medical team and getting additional vaccinations, such as the flu shot, on a yearly basis.

Job Summary

Develop and deliver Hole in the Wall Gang Camp style activities and interactions to young people (toddler through young adult), in hospital and clinic settings including individual, group, and event style programming. Collaborate with on-site professionals to offer supportive and uplifting programs for children and families affected by childhood illness. Bring the Core Values of The Hole in The Wall Gang Camp (Safety, Inclusion, Friendship, Possibility, and Gratitude) to all activities and interactions.

Our Hospital Outreach Specialist can expect to…

• Engage pediatric hospital and clinic patients in one-on-one games, arts and crafts, computer/multimedia projects, and other activities, in the patient’s hospital room, the clinic waiting room, or other appropriate space.
• Plan and lead activity groups for pediatric patients and their siblings, alone or in collaboration with another Hospital Outreach Specialist.
• Assist in the planning, preparing, and implementing event-style programming for hospital partners and stakeholders in collaboration with colleagues.
• Involve patients, siblings, parents, and other family members in individual or group activities, as appropriate and desired by the patient and family.
• Manage daily and weekly schedule of hospital and clinic visits, incorporating input from hospital staff (Child Life, Art Program, Volunteer Services) in developing daily assignments and work flow.
• Maintain high professional standards as a representative of Camp with all stakeholders and external partners including in the hospital, and with children and families.
• Collaborate with fellow HOP Specialists in research and development toward the enhancement of program offerings and other departments as needed.
• Create, develop, and maintain an inventory of activities and offerings, and select activities for each individual or group interaction.
• Cultivate relationships in and out of the Camp community that will provide new program ideas and opportunities.
• In collaboration with HOP Manager, maintain an inventory and budget for the implementation of the program. Maintain specific records on the evolution of program activities and their effectiveness.
• Maintain specific records of program activities and their effectiveness on Microsoft Lists.
• Continually evaluates and assesses the effectiveness of programming and interactions; makes necessary changes.
• Engage in regular, twice-monthly 1:1 check-ins with Regional Manager and additional meetings as needed.
• Complete and submit all required paperwork on time such as reimbursement forms and daily statistics.
• Represent the Camp as assigned at fundraising or other public events. Attend and contribute to all HOP and Camp meetings as scheduled.
• Attend and contribute to all HOP and Camp meetings as scheduled.
• Adhere to all Camp and hospital mandated policies, procedures and trainings regarding credentialing, HIPPA, health and safety, etc.
• Assist with special projects and perform additional duties as assigned.

Our Hospital Outreach Specialist should have…

• Previous experience working with children and families in a variety of settings.
• A strong preference for experience working with children dealing with chronic or lifethreatening illness or hospitalization.
• A preference for experience working at a camp that serves children and families facing serious illness such as those in the SeriousFun Children’s Network.
• A preference for a background or Bachelor’s degree in creative arts/education, psychology, social work, Therapeutic recreation, child life, or other related field in programming for children and families,
• The ability to establish positive relationships with a variety of people in multicultural environments.
• The ability to tailor activities for the individual needs of patients and families
• The ability to collaborate with hospital psych-social personnel.
• The ability to be flexible in navigating different hospital units and spaces as assigned
• The ability to utilize creativity in facilitating and developing multimodal programming and interactions
• A proficiency in Microsoft Word and Outlook
• Well-developed communication skills, both written and oral.
• Services may be delivered in hospital patient room or common area or in clinic.
• The ability to transport approximately 40 pounds of supplies to service delivery sites, using cart or other means.
• The ability to demonstrate all activities.
• Successful completion of pre-employment medical requirements of assigned hospitals, which may include physical exam and immunizations.
• Occasional attendance at indoor or outdoor HITWG events.
• Programming may also be regularly scheduled on weekday evenings. Some weekend support of Camp events may also be required.
• A valid Driver’s license and driving record which meets HITWG insurance carrier requirements.
• The ability to travel to assigned worksites.